Leader.
Strategist.
Innovator.
Mentor.
A collaborative UX Design, Research, and Technology Leader that aligns the right people, customer insights, and product strategy to design a winning experience.
Katie Fitton, Product Design Manager, Toast
“Tom is a highly energizing and dynamic leader that successfully built a 70+ person enterprise-facing design team at Wayfair . . . He leads with strategic design thinking and has helped shift a culture without design into one that respects and enables the skillset we bring to the table.”
Quantum Experience Innovation takes the approach of making small, strategic changes to a product or service to achieve a larger goal with minimal disruption.
Change is always challenging, and it can be very disruptive to everyone involved, including the customer and every team that played a role in making it happen.
Designing a winning experience is a collaborative process that brings everyone to the table to align and decide on the best path forward. It requires negotiation, communication, and the ability to understand everyone's priorities, capabilities, and risk.
I navigate this complex world of collaboration, bringing people together to find a path forward that satisfies everyone involved.
MassArt: Delivering Value Through Design
February 13, 2023 - I had the privilege of meeting with students from the Massachusetts College of Art and Design, and speak with them on how to make an impact on companies, products, services, customers, and the world around them, with their work.
“Tom has spoken at our global conference series covering the many moving parts of digital transformation in business. Tom delivered some incredible insights into his work and offered our audience many great takeaways presenting with passion and conviction. Tom has clear leadership skills and came across as a real people person. It was a pleasure having Tom as part of the event and I look forward to having him back with us in the future.”
Chris Towers, Found & Head of Events at Roar Media
Expanding the Impact of User Experience Design in Your Organization
The Depth and Breadth of Product Design
The impact of product design is much deeper and expansive than physical design, journeys, and experience would suggest. I expect the designers in my organization to become comfortable thinking and influencing on 4 layers: Presentation, Business, Information Architecture, and Data Architecture. Here is a brief description of each.
How to Move at the Speed of Transformation
Questioning Process in Product Design
After 20+ years of product design, be it software or services, and hundreds of project plans and roadmaps, I found the greatest hinderance to transformation is a consistent entanglement with process.