Portfolio
My Work, Case Studies, Articles, and Presentations
Case Studies, Articles, and Presentations
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From a Wine Fridge to the Cold Hard Facts.
The origin of Enterprise Product Design at Wayfair.
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Transforming Data into Intelligence
Engagement and Trust through Executive Oversight and Tactical Execution.
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Persuasive Communication & Leadership
A workshop and presentation designed to train individuals to communicate and lead more effectively for better team collaboration and organizational alignment.
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Learn / Deliver Decision Framework
How to Move at the Speed of Transformation. Questioning Process in Product Design.
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MassArt: Delivering Value Through Design
I had the privilege of meeting with students from the Massachusetts College of Art and Design, and speak with them on how to make an impact on companies, products, services, customers, and the world around them, with their work.
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The Depth and Breadth of Product Design
The impact of product design is much deeper and expansive than physical design, journeys, and experience would suggest. I expect the designers in my organization to become comfortable thinking and influencing on 4 layers: Presentation, Business, Information Architecture, and Data Architecture. Here is a brief description of each.
My Work
Protected Work Portfolio
My work portfolio contains confidential and proprietary work. To respect client and employer agreements, access is available by request.
Please request access to my work portfolio from the Connect page.
Inside My Work Portfolio
Here is the list of projects included in my portfolio.
Telling Your Fitness Performance Story
Trends & Key Metrics - Product Design Leadership
Health & Fitness, Design Strategy, Metrics & Analytics, Information Architecture
Implementing an Enterprise Design System
Building a Design Platform for Rapid and Continual Change
Healthcare, Design Systems, Strategy
The Medicare Enrollment Experience
Aligning Design and Business Expectations
Healthcare, Strategy
Scaling an Enterprise Product Design Organization
Growing a team of 60+ Product Designers, Researchers, and Content Strategists to provide strategy and implementation of an enterprise platform
Strategy, Retail, Supply Chain, Customer Service, Finance
Ocean Freight: Supply Chain Logistics
End-to-End Supply Chain Management from Supplier to Delivery Warehouse
AI, Supply Chain, Warehouse, B2B, Design Systems, Retail
Merging Multiple Supplier Portal Dashboards
Collaborating Teams, Eliminating Duplication, and a Consistent Experience
Data Analytics, Supply Chain, Retail, Sales, Finance
Market Pricing System
Provide Suppliers with the ability to remain competitive within their product categories
AI, Data Analytics, Retail, B2B, Finance
Supplier Warehouse Replenishment
Warehouse restocking proposals including revenue and supply chain impact
AI, Supply Chain, Warehouse, Finance, B2B
Customer Service Portal
From single pages to a portal resulting in a 30% reduction in time to resolution (TTR)
Retail, Workflow, Customer Service
3D Creative Portal
Designing a Workflow and Application to Accelerate 3D Modeling and Image Rendering
Retail, B2B, Workflow, 3D
Product Category Management
Improved Category Management and Onboarding by 60%
Retail, B2B, Workflow
Product Description and QA
Improved efficiency by combining product description management and QA
Retail, B2B, Workflow
Order Management System
Reducing Errors and Friction for Suppliers and Frustration for Customers.
Retail, Supply Chain, Warehouse, B2B
Building a Global Distributed Network
Meeting the Growing Technology and Communication Needs of a Global Non-Profit Organization.
Technology, Customer Service, Communications, Legal, Finance
“[Tom’s] strategic leadership moved research and design into a position of trust within our product teams, while his cultural leadership ensured that our team remained a community where each of us felt comfortable seeking mentors and growing professionally.”
Christopher Gross
Senior Researcher, Appfire