Portfolio
Please request access to my portfolio by submitting the form on the Connect page. What’s inside my portfolio?
Case Studies & Presentations
[Case Study] From a Wine Fridge to the Cold Hard Facts.
The origin of Enterprise Product Design at Wayfair
[Case Study] Transforming Data to Intelligence
Engagement and Trust through Executive Oversight and Tactical Execution
[Workshop] Persuasive Communication & Leadership
A workshop and presentation designed to train individuals to communicate and lead more effectively for better team collaboration and organizational alignment.
Learn / Deliver Decision Framework
How to Move at the Speed of Transformation. Questioning Process in Product Design.
Inside My Portfolio
Here is a list of the projects included in my portfolio:
Implementing an Enterprise Design System | Building a Design Platform for Rapid and Continual Change
Healthcare, Design Systems, Strategy
Merging Multiple Supplier Portal Dashboards | Collaborating Teams, Eliminating Duplication, and a Consistent Experience
Account Management, Supply Chain, Retail, Sales, Finance
The Medicare Enrollment Experience | Aligning Design and Business Expectations
Healthcare, Strategy
Market Pricing System | Provide Suppliers with the ability to remain competitive within their product categories
Retail, B2B, Finance
Supplier Warehouse Replenishment | Warehouse restocking proposals including revenue and supply chain impact
Supply Chain, Warehouse, Finance, B2B
Customer Service Portal | From single pages to a portal resulting in a 30% reduction in time to resolution (TTR)
Retail, Workflow, Customer Service
3D Creative Portal | Improved efficiency by combining product description management and QA
Retail, B2B, Workflow, 3D
Product Category Management | Improved Category Management and Onboarding by 60%
Retail, B2B, Workflow
Product Description and QA | Improved efficiency by combining product description management and QA
Retail, B2B, Workflow
Order Management System | Reducing Errors and Friction for Suppliers and Frustration for Customers.
Retail, Supply Chain, Warehouse, B2B
“[Tom’s] strategic leadership moved research and design into a position of trust within our product teams, while his cultural leadership ensured that our team remained a community where each of us felt comfortable seeking mentors and growing professionally.”
Christopher Gross
UX Researcher, Wayfair